Senior Product Marketing Lead: Client Experience & Delivery

Realtor; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401(k) match

Tuition reimbursement

Free snacks

Job summary

Realtor.com® is seeking a Product Marketing Manager focused on how products are delivered, ensuring every product story asserts an agent-first client experience. You will collaborate with PM, Success, Care to design end-to-end client engagement programs and referral initiatives that reinforce Realtor.com® as the trusted partner from search to close.

You will own the client feedback loop, develop messaging for client experience programs, and design GTM strategies for launches and elite accounts,

Qualifications

• 10+ years of experience in product marketing, customer marketing, or client success marketing for a B2B technology or marketplace business
• Bachelor’s degree or equivalent experience
• Experience designing customer experience programs, loyalty frameworks, or advocacy initiatives at scale
• Strong storytelling and messaging skills; ability to translate complex program structures into compelling client narratives
• Experience managing cross-functional delivery programs with multiple stakeholders, agency partners, or ecosystem contributors
• Data-driven approach to measuring experience outcomes: NPS, retention, referral conversion, and engagement metrics

Responsibilities

• Own the voice-of-client feedback loop and synthesize data into actionable engagement strategy
• Develop messaging framework for client experience programs and referrals
• Design go-to-market strategy for client experience programs and engagement initiatives
• Build and manage elite client experience framework for top accounts in partnership with News Corp
• Own strategy and execution for referral programs and give-to-get engagement
• Develop end-to-end client engagement model across onboarding through renewal

Skills

10+ years experience

B2B tech knowledge

Storytelling & messaging

Cross-functional delivery

Data-driven metrics

PropTech / Real estate knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Realtor.com® is seeking a Product Marketing Manager focused on how products are delivered, ensuring every product story asserts an agent-first client experience. You will collaborate with PM, Success, Care to design end-to-end client engagement programs and referral initiatives that reinforce Realtor.com® as the trusted partner from search to close.

You will own the client feedback loop, develop messaging for client experience programs, and design GTM strategies for launches and elite accounts,