Senior Product Manager — Client Experience & Growth

Charles Schwab; Omaha (NE); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and volunteering

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Omaha, NE seeks a Senior Manager for the Complex Account Team to drive strategic BAT initiatives, partner with engineering, UX, and business stakeholders, and enhance the client experience. You will translate customer needs into actionable user stories and manage the product backlog while balancing strategy with day‑to‑day execution.

The role requires strong stakeholder communication, experience in financial services, and expertise in Agile delivery.

Qualifications

• Bachelor’s degree or equivalent work‑related experience.
• Must have current Schwab experience.
• Experience in financial services, retirement services, brokerage, fintech, or other regulated industries.
• Experience with Jira, GitHub, Confluence, Remedy.
• Change Management and Tech Governance experience.
• Software Development Lifecycle and business‑led development knowledge.
• Superior written and verbal communication skills, including synthesizing data, developing business cases, and delivering compelling narratives.
• Ability to influence leadership, partners, and peers.

Responsibilities

• Drive execution of strategic BAT initiatives to enhance client experience and business growth.
• Partner with business and tech teams for end-to-end planning aligned to goals and requirements.
• Use AI and data-driven insights to identify opportunities and support pricing decisions.
• Provide clear updates and dashboards to stakeholders and leadership.
• Own and refine the team backlog; ensure alignment to customer needs and product strategy.
• Develop and refine user stories and acceptance criteria for engineering and QA teams.
• Collaborate with engineers, architects, UX designers, and Scrum Masters to deliver web and mobile experiences.
• Support initiatives like participant dashboard modernization and mobile app enhancements.
• Conduct discovery to understand customer needs and opportunities for innovation.
• Gather feedback from clients/partners and translate into product decisions.
• Lead backlog refinement, sprint planning, and Agile ceremonies for predictable delivery.

Skills

Agile execution

Backlog management

Stakeholder communication

User story writing

Cross-functional collaboration

Education

Bachelor’s degree or equivalent work‑related experience

Tools

Jira

GitHub

Confluence

Remedy

Job description

Charles Schwab in Omaha, NE seeks a Senior Manager for the Complex Account Team to drive strategic BAT initiatives, partner with engineering, UX, and business stakeholders, and enhance the client experience. You will translate customer needs into actionable user stories and manage the product backlog while balancing strategy with day‑to‑day execution.

The role requires strong stakeholder communication, experience in financial services, and expertise in Agile delivery.