Senior Manager, Client Experience & Growth

Charles Schwab; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Sabbatical after five years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Indianapolis seeks a Senior Manager to support the IS business through strategic initiatives that enhance the client experience, drive growth, and improve scalability of the BAT operating model.

You will partner with engineering, UX, architecture, and business stakeholders to define priorities, manage the backlog, and translate needs into actionable user stories while ensuring Agile delivery.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Must have current Schwab experience.
• Experience in financial services, retirement services, brokerage, fintech, or other regulated industries.
• Experience with Jira, GitHub, Confluence, Remedy.
• Change Management and Tech Governance experience.
• Software Development Lifecycle and business-led development knowledge.
• Deep client-centric orientation aligned to Schwab’s purpose of serving investors and branch network personnel.
• Demonstrated success working cross-functionally and building trusted partnerships.
• Superior written and verbal communication skills, including synthesizing data, developing business cases, and delivering compelling narratives.
• Ability to influence leadership, partners, and peers.
• Knowledge of SQL for SQL Server, BigQuery, Visual Studio – C#, Java, Python, .Net, PowerBI, Tableau, jQuery, JSON, API a bonus.
• Strong user story writing, requirements gathering, and backlog refinement skills.
• Experience delivering customer-facing digital products, including web or mobile applications.
• Demonstrated ability to balance strategic roadmap planning with day-to-day execution responsibilities.
• Experience partnering closely with software engineers, architects, UX professionals, and QA teams throughout the product lifecycle.

Responsibilities

• Drive execution of strategic BAT initiatives to enhance client experience, scalability, and growth.
• Collaborate with business and technology teams to ensure end-to-end planning aligns with goals, timelines, and requirements.
• Leverage AI and data-driven insights to identify opportunities and support pricing and BAT decisions.
• Provide clear updates, analysis, and dashboards to partners, stakeholders, and leadership.
• Own, prioritize, and maintain the team backlog and ensure alignment to customer needs and product strategy.
• Develop and refine user stories and acceptance criteria for engineering and QA teams.
• Partner with engineers, architects, UX designers, and Scrum Masters to deliver web and mobile experiences.
• Support initiatives including participant dashboard modernization and mobile app enhancements.
• Participate in discovery to understand customer needs and opportunities for innovation.
• Collaborate with clients and vendor partners to gather feedback into product decisions.
• Lead backlog refinement, sprint planning, and Agile ceremonies for reliable delivery.

Skills

Cross-functional collaboration

Stakeholder communication

Agile / Scrum

SQL

SDLC knowledge

Data-driven decision making

Business acumen

Education

Bachelor’s degree or equivalent

Tools

Jira

GitHub

Confluence

Remedy

Job description

Charles Schwab in Indianapolis seeks a Senior Manager to support the IS business through strategic initiatives that enhance the client experience, drive growth, and improve scalability of the BAT operating model.

You will partner with engineering, UX, architecture, and business stakeholders to define priorities, manage the backlog, and translate needs into actionable user stories while ensuring Agile delivery.