Senior Manager, Client Experience & Growth

Charles Schwab Corporation; Westlake (TX); Sur place; USD 120 000 - 190 000; Plein temps

Résumé du poste

Charles Schwab Corporation in Westlake, TX is seeking a Senior Manager to advance the Business Accommodations Team (BAT). You will partner with engineering, UX, architecture, and business stakeholders to define priorities, manage the product backlog, and translate client needs into actionable user stories.

This role balances strategic thinking with execution, leads Agile ceremonies, and drives initiatives such as dashboard modernization and mobile app enhancements to improve the client

Qualifications

• Bachelor's degree or equivalent work-related experience.
• Must have current Schwab experience.
• Experience in financial services, retirement services, brokerage, fintech, or other regulated industries.
• Experience with Jira, GitHub, Confluence, Remedy.
• Change Management and Tech Governance experience.
• Software Development Lifecycle and business-led development knowledge.
• Deep client-centric orientation aligned to Schwab's purpose of serving investors and branch network personnel.
• Demonstrated success working cross-functionally and building trusted partnerships.
• Superior written and verbal communication skills, including synthesizing data, developing business cases, and delivering compelling narratives.
• Ability to influence leadership, partners, and peers.
• Knowledge of SQL for SQL Server, BigQuery, Visual Studio - C#, Jave, Python, .Net, PowerBI, Tableu, Jquery, JSON, API a bonus
• Strong user story writing, requirements gathering, and backlog refinement skills.

Responsabilités

• Drive execution of strategic NextGen BAT initiatives to enhance the client experience, improve scalability, and support business growth.
• Partners with business and technology teams to ensure end-to-end planning is comprehensive and aligned to the goals, timelines, and requirements of each initiative.
• Leverage AI and data-driven insights to identify opportunities, improve efficiency, and support pricing and BAT decision-making.
• Provide effective communication and reporting to partners, stakeholders, and leadership through clear updates, analysis, and dashboards that articulate status and impact.
• Own, prioritize, and maintain the team backlog, ensuring work is aligned to customer needs, business objectives, and product strategy.
• Develop and refine user stories and acceptance criteria that provide clear direction to engineering and QA teams.
• Partners with engineers, architects, UX designers, and Scrum Masters to deliver high-quality web and mobile experiences.
• Support key initiatives including participant dashboard modernization and continued enhancement of the participant mobile application.
• Participate in discovery efforts to better understand customer needs, pain points, and opportunities for innovation.
• Collaborate with clients, participants, and vendor partners to gather feedback and incorporate insights into product decisions.
• Lead backlog refinement, sprint planning, and other Agile ceremonies while helping ensure predictable delivery and strong backlog health.
• Monitor product performance and proactively identify future enhancements that improve the overall participant experience.

Connaissances

Schwab experience

Cross-functional collaboration

Agile product management

Backlog refinement

Stakeholder communication

SQL basics

Jira

GitHub

Confluence

Data-driven decision making

Formation

Bachelor's degree or equivalent

Outils

Jira

GitHub

Confluence

Remedy

Description du poste

Charles Schwab Corporation in Westlake, TX is seeking a Senior Manager to advance the Business Accommodations Team (BAT). You will partner with engineering, UX, architecture, and business stakeholders to define priorities, manage the product backlog, and translate client needs into actionable user stories.

This role balances strategic thinking with execution, leads Agile ceremonies, and drives initiatives such as dashboard modernization and mobile app enhancements to improve the client