Senior Product & Experience Manager, Client Solutions

Charles Schwab; Phoenix (AZ); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Charles Schwab is seeking a Senior Manager to lead the Complex Account Team (BAT) within Client Experience and Risk. You will translate customer and business needs into actionable user stories, manage a strategic backlog, and partner with engineering, UX, and QA to deliver web and mobile experiences.

Role emphasizes Agile delivery, data insights, and scalable solutions for affluent clients. You will work with stakeholders to drive back‑log priority, participate in discovery, and ensure alignment

Formación

• Bachelor’s degree or equivalent work‑related experience.
• Must have current Schwab experience
• Experience in financial services, retirement services, brokerage, fintech, or other regulated industries.
• Experience with Jira, GitHub, Confluence, Remedy
• Change Management and Tech Governance experience
• Software Development Lifecycle and business‑led development knowledge
• Deep client‑centric orientation aligned to Schwab’s purpose of serving investors and branch network personnel
• Demonstrated success working cross‑functionally and building trusted partnerships
• Superior written and verbal communication skills, including synthesizing data, developing business cases, and delivering compelling narratives
• Ability to influence leadership, partners, and peers
• Knowledge of SQL for SQL Server, BigQuery, Visual Studio – C#, Java, Python, .Net, PowerBI, Tableau, JQuery, JSON, API a bonus
• Strong user story writing, requirements gathering, and backlog refinement skills.
• Experience delivering customer‑facing digital products, including web or mobile applications.
• Demonstrated ability to balance strategic roadmap planning with day‑to‑day execution responsibilities.
• Experience partnering closely with software engineers, architects, UX professionals, and QA teams throughout the product lifecycle.
• Ability to quickly learn complex business domains and translate customer and business needs into product outcomes.

Responsabilidades

• Drive execution of strategic BAT initiatives to enhance client experience and scalability.
• Partner with business and technology teams to align planning with goals, timelines and requirements.
• Leverage AI and data‑driven insights to identify opportunities and support pricing decisions.
• Provide clear status updates, analysis and dashboards to stakeholders and leadership.
• Own and refine the team backlog; ensure alignment to customer needs and product strategy.
• Develop and refine user stories and acceptance criteria for engineering and QA teams.
• Collaborate with engineers, architects, UX designers, and Scrum Masters to deliver high‑quality web and mobile experiences.
• Support initiatives including participant dashboard modernization and mobile app enhancements.
• Participate in discovery to understand customer pain points and opportunities for innovation.
• Lead backlog refinement, sprint planning, and other Agile ceremonies.

Conocimientos

Jira

GitHub

Confluence

Remedy

SQL

BigQuery

PowerBI

Tableau

C#

API

Educación

Bachelor’s degree or equivalent

Herramientas

Jira

GitHub

Confluence

Remedy

Descripción del empleo

Charles Schwab is seeking a Senior Manager to lead the Complex Account Team (BAT) within Client Experience and Risk. You will translate customer and business needs into actionable user stories, manage a strategic backlog, and partner with engineering, UX, and QA to deliver web and mobile experiences.

Role emphasizes Agile delivery, data insights, and scalable solutions for affluent clients. You will work with stakeholders to drive back‑log priority, participate in discovery, and ensure alignment