Senior Product Manager, AI-Driven Outbound Campaigns

Amazon

Seattle (WA)

On-site

USD 152,000 - 206,000

Full time

14 days+

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Job summary

Amazon Connect Customer Senior Product Manager, Technical, is a pivotal role within AWS Applied AI Solutions, driving the vision and execution for content and digital engagement in Outbound Campaigns. You will own strategy, roadmap, and cross-channel experiences to deliver personalized, compliant campaigns that connect seamlessly with inbound service.

You will lead a team across engineering, design, and science to deliver scalable content workflows, governance, and AI-assisted generation, while

Qualifications

5+ years of product management in the cloud computing technology space experience.
7+ years of full product life cycle experience.
5+ years of creating written docs for development of new products experience.
Bachelor's degree in computer science, engineering, math, finance, or economics.
Experience in taking a product from conception & definition phase through engineering design and taking it to market.
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market).

Responsibilities

Own the product roadmap and execution for content and digital engagement within Outbound Campaigns, setting the direction for your product and driving measurable usage growth and adoption across target industries.
Own the content that powers Outbound Campaigns, from creation, curation, and template management to AI-assisted content generation, approval workflows, and governance at scale.
Define how businesses optimize their engagement, including multi-variant testing, measuring what drives conversion and retention, and closing the loop so campaigns improve with every interaction.
Shape how Outbound Campaigns integrates with the broader Connect Customer experience, connecting outbound outreach to inbound service so customers experience one continuous journey across channels.
Partner with go-to-market teams to develop positioning that accelerates adoption, builds and nurtures the sales pipeline, and drives feature adoption across customer organizations.
Work backwards from customers to identify and prioritize the right problems, then partner with engineering, design, and science to deliver.
Understand the regulatory and consent requirements that govern customer engagement (e.g., CAN-SPAM, GDPR, and regional messaging and data-privacy regulations) and build products that make compliant engagement easy for customers.