Senior Product Manager, AI-Driven Outbound Campaigns

Amazon; Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon Connect Customer Senior Product Manager, Technical, is a pivotal role within AWS Applied AI Solutions, driving the vision and execution for content and digital engagement in Outbound Campaigns. You will own strategy, roadmap, and cross-channel experiences to deliver personalized, compliant campaigns that connect seamlessly with inbound service.

You will lead a team across engineering, design, and science to deliver scalable content workflows, governance, and AI-assisted generation, while

Qualifications

• 5+ years of product management in the cloud computing technology space experience.
• 7+ years of full product life cycle experience.
• 5+ years of creating written docs for development of new products experience.
• Bachelor's degree in computer science, engineering, math, finance, or economics.
• Experience in taking a product from conception & definition phase through engineering design and taking it to market.
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market).

Responsibilities

• Own the product roadmap and execution for content and digital engagement within Outbound Campaigns, setting the direction for your product and driving measurable usage growth and adoption across target industries.
• Own the content that powers Outbound Campaigns, from creation, curation, and template management to AI-assisted content generation, approval workflows, and governance at scale.
• Define how businesses optimize their engagement, including multi-variant testing, measuring what drives conversion and retention, and closing the loop so campaigns improve with every interaction.
• Shape how Outbound Campaigns integrates with the broader Connect Customer experience, connecting outbound outreach to inbound service so customers experience one continuous journey across channels.
• Partner with go-to-market teams to develop positioning that accelerates adoption, builds and nurtures the sales pipeline, and drives feature adoption across customer organizations.
• Work backwards from customers to identify and prioritize the right problems, then partner with engineering, design, and science to deliver.
• Understand the regulatory and consent requirements that govern customer engagement (e.g., CAN-SPAM, GDPR, and regional messaging and data-privacy regulations) and build products that make compliant engagement easy for customers.

Skills

Product management

Cloud computing

SaaS

GTM strategy

Stakeholder management

Leadership

Education

Bachelor's degree in CS/engineering/math/finance/economics

Job description

Amazon Connect Customer Senior Product Manager, Technical, is a pivotal role within AWS Applied AI Solutions, driving the vision and execution for content and digital engagement in Outbound Campaigns. You will own strategy, roadmap, and cross-channel experiences to deliver personalized, compliant campaigns that connect seamlessly with inbound service.

You will lead a team across engineering, design, and science to deliver scalable content workflows, governance, and AI-assisted generation, while