Senior Product Manager, AI-Driven Outbound Campaigns

Amazon Web Services (AWS); Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon Development Center U.S., Inc. in Seattle, WA seeks a Senior Product Manager, Technical to drive vision and execution for Amazon Connect Customer Outbound Campaigns.

You will own content strategy and how campaigns reach customers across channels, from creation to testing and governance at scale. You will shape product direction, collaborate with engineering, design, and science, and drive adoption with GTM teams.

Qualifications

• 5+ years of product management in cloud computing space.
• 7+ years of full product life cycle experience.
• 5+ years of creating written docs for development of new products.

Responsibilities

• Own the product roadmap and execution for content and digital engagement within Outbound Campaigns across channels.
• Own content powering Outbound Campaigns: creation, curation, templates, and AI-assisted generation.
• Define engagement optimization, multi-variant testing, and measurement of conversion/retention.
• Ensure outbound campaigns connect with inbound service for a seamless customer journey.
• Collaborate with GTM teams to drive adoption and pipeline growth.

Skills

Product management

Full lifecycle

Documentation

Education

Bachelor's degree in CS/Engineering/Math/Finance/Economics

Job description

Amazon Development Center U.S., Inc. in Seattle, WA seeks a Senior Product Manager, Technical to drive vision and execution for Amazon Connect Customer Outbound Campaigns.

You will own content strategy and how campaigns reach customers across channels, from creation to testing and governance at scale. You will shape product direction, collaborate with engineering, design, and science, and drive adoption with GTM teams.