Senior Product Growth & Monetization - Retention Lead

Rubrik; Palo Alto (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Rubrik is seeking a Senior Manager of Retention to strategize and execute product monetization and business model initiatives that align with customer value. You will own retention across all segments—from SMBs to Fortune 500—and partner with Product, Renewals, Support, Data, and Sales to reduce churn and drive loyalty.

In this high-impact role, you will lead data-driven initiatives, create proactive customer experiences, and influence the product roadmap based on customer feedback.

Qualifications

• 6+ years in pricing, consulting, or product roles.
• Strong analytical and modeling skills.
• Excellent written and verbal communication skills.
• Passion for technical products.

Responsibilities

• Collaborate with cross-functional teams, including customer success, product management, and analytics, to reduce churn and drive customer retention.
• Create and implement customer experiences that proactively address pain points and reinforce the value our product provides.
• Gather the voice of the customer and share with cross-functional teams to help drive necessary improvements from lessons learned.
• Empower our Customer Success team by creating playbooks and resources that enable them to have impactful conversations and deliver a compelling value proposition.
• Leverage data-driven insights to identify behaviors correlated with churn risks and execute strategies to mitigate those risks.
• Monitor KPIs for retention and churn, continually optimizing efforts to align with growth objectives.
• Collaborate with product teams to influence the product roadmap, advocating for features and improvements based on customer feedback and unmet needs.
• Drive continuous improvement by testing, learning, and iterating quickly to deliver value at a high velocity.

Skills

Pricing strategy

Financial modeling

Cross-functional leadership

Product management

Data analysis

Education

Bachelor's degree

MBA preferred

Job description

Rubrik is seeking a Senior Manager of Retention to strategize and execute product monetization and business model initiatives that align with customer value. You will own retention across all segments—from SMBs to Fortune 500—and partner with Product, Renewals, Support, Data, and Sales to reduce churn and drive loyalty.

In this high-impact role, you will lead data-driven initiatives, create proactive customer experiences, and influence the product roadmap based on customer feedback.