Growth Lead: Retention Strategy & Operations

Nourish; New York, San Francisco (NY, CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Nourish is building a new growth function focused on helping more patients engage with and return to care. You’ll own high-priority retention problems from 0→1, sizing opportunities, developing strategies, and driving solutions that measurably improve conversion, retention, and reactivation.

This strategic, analytical role sits at the intersection of strategy & operations, data, product, and lifecycle marketing.

Qualifications

• 3–7 years of experience in strategy, consulting, product, growth, lifecycle marketing, or similar high-impact roles.

Responsibilities

• Identify and size the biggest opportunities across the patient journey using data and qualitative insights.
• Own the strategy for high-priority retention problems with clear hypotheses and measurable goals.
• Drive 0→1 initiatives from insight to impact with cross-functional partner alignment.
• Own the metrics and experimentation roadmap, turning data into insights for investment.
• Design and scale campaigns across email, SMS, push, and product touch points with segmentation and personalization.
• Partner with Product, Data, and Engineering to turn opportunities into scalable lifecycle capabilities.

Skills

Strategy

Growth

Lifecycle Marketing

Data Fluency

Experimentation

Cross-functional

0-to-1 Builder

Customer.io

Braze

Iterable

Tools

Customer.io

Braze

Iterable

Job description

Nourish is building a new growth function focused on helping more patients engage with and return to care. You’ll own high-priority retention problems from 0→1, sizing opportunities, developing strategies, and driving solutions that measurably improve conversion, retention, and reactivation.

This strategic, analytical role sits at the intersection of strategy & operations, data, product, and lifecycle marketing.