Senior Process Standards & Training Lead

ADUSA Corporate Support; Milford Terrace (NC); Hybrid; USD 106,000 - 160,000; Full time

Job summary

ADUSA Corporate Support seeks a Specialist III in Process, Standards & Training to develop and publish commercial training programs, onboard new associates, and manage training completion metrics. You will collaborate with hiring managers and leaders across the ADUSA brands to drive content governance and cross-functional projects.

The role emphasizes change management, instructional design, and ensuring SOP integration across departments.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives, process standards, and onboarding solutions.
• Ability to run and manage a project initiative from planning through execution.
• PROSCI Certification or willing to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for SOP development, standard updates, and process mapping.
• Self-motivated to meet multiple deadlines with minimal supervision.
• Excellent collaboration with leadership and peers to align on standards.

Responsibilities

• Develop and maintain role specific training plans, processes, and standards for assigned areas.
• Enhance course content to improve learner experience.
• Develop courseware including interactive multimedia for adult learners.
• Ensure alignment to control guidelines and readiness planning for major changes.
• Lead governance of training content and cross-brand alignment.
• Serve as primary process documentation lead for assigned areas (SOPs, updates).
• Maintain SharePoint sites, Knowledge Center, and documentation repositories.
• Translate complex concepts into accessible language and drive process improvements.
• Support onboarding learning and training sessions for new role entrants.
• Coordinate cross-brand training needs and ensure standards alignment.
• Review SOP changes for training impact and update documentation.

Skills

Adult learning

Instructional design

Project leadership

Analytical thinking

Negotiation

Presentation skills

Communication skills

Education

Bachelor's degree or equivalent

Master's degree in education or OD

Tools

Adobe Captivate

ADDIE process

SharePoint

LMS

Excel

Outlook

Teams

Word

PowerPoint

Job description

ADUSA Corporate Support seeks a Specialist III in Process, Standards & Training to develop and publish commercial training programs, onboard new associates, and manage training completion metrics. You will collaborate with hiring managers and leaders across the ADUSA brands to drive content governance and cross-functional projects.

The role emphasizes change management, instructional design, and ensuring SOP integration across departments.