Senior Process Standards & Training Lead

Adusa; Quincy (MA); Hybrid; USD 106,000 - 160,000; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and govern commercial training programs across the U.S. brands.

The role leads onboarding for new associates, partners with hiring managers, and drives cross-brand initiatives to ensure SOPs and training content are current. The position emphasizes change management using PROSCI methods, ADDIE-based content, SharePoint/LMS maintenance, and collaboration with brand leaders.

Qualifications

• Bachelor's degree or equivalent is required.

Responsibilities

• Develop and maintain role specific training plans, processes, and standards for assigned areas.
• Enhance course content to improve learner experience.
• Develop courseware, including interactive multimedia instruction for adult learners.
• Ensure alignment with control guidelines for all training programs and lead readiness planning for major changes.
• Lead governance of training content, with version control and cross-brand alignment.
• Serve as the primary process documentation lead for assigned areas (SOPs, updates, mapping).
• Maintain SharePoint sites, Knowledge Center, and documentation repositories.
• Translate complex concepts into clear language and drive continuous improvement in processes and learning resources.
• Support development and execution of training events with logistical and documentation support.
• Manage onboarding learning for new-to-role associates and facilitate conversations with hiring managers and SMEs.
• Coordinate cross-brand training needs and ensure alignment on standards and expectations.
• Review SOP changes for training impact and update documentation accordingly.
• Use innovative approaches to design, implement, and evaluate training solutions.
• Recommend metrics to measure training results and apply PROSCI change interventions.

Job description

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and govern commercial training programs across the U.S. brands.

The role leads onboarding for new associates, partners with hiring managers, and drives cross-brand initiatives to ensure SOPs and training content are current. The position emphasizes change management using PROSCI methods, ADDIE-based content, SharePoint/LMS maintenance, and collaboration with brand leaders.