Senior Process Standards & Training Specialist — Hybrid

Ahold Delhaize USA; Scarborough (ME); Hybrid; USD 106,000 - 160,000; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist III for Process, Standards & Training in a hybrid work environment with three in-person days and two remote days. The role focuses on developing and publishing commercial training programs, onboarding, and cross-brand coordination across the ADUSA brands.

You will manage training completion, communicate metrics to leadership, and partner across the commercial organization to improve content governance and SOP integration.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives.
• Experience with onboarding solutions and organization-wide training.
• ProSCI Certification or willingness to obtain within 6 months.
• Ability to apply adult learning and instructional design methodologies.
• Strong communication and relationship-building skills.

Responsibilities

• Develop and maintain role-specific training plans, processes, and standards.
• Create courseware and multimedia instruction for adult learners.
• Ensure alignment with control guidelines and SOPs across programs.
• Lead governance of training content and cross-brand alignment.
• Manage onboarding learning and cross-brand training needs.
• Maintain documentation repositories including SharePoint and LMS.
• Translate complex concepts into clear language and drive process improvements.
• Measure training results and leverage PROSCI change interventions when needed.

Skills

Cross-functional training management

Process improvement

Onboarding solutions

Adult learning

Instructional design

Stakeholder management

Project management

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent combination of education and experience

PROSCI Certification

Tools

Adobe Captivate

SharePoint

LMS

Microsoft Outlook

Teams

Word

PowerPoint

Excel

Job description

Ahold Delhaize USA is seeking a Specialist III for Process, Standards & Training in a hybrid work environment with three in-person days and two remote days. The role focuses on developing and publishing commercial training programs, onboarding, and cross-brand coordination across the ADUSA brands.

You will manage training completion, communicate metrics to leadership, and partner across the commercial organization to improve content governance and SOP integration.