Strategic Process Standards & Training Lead

ADUSA Corporate Support; Quincy (MA); Hybrid; USD 106,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and manage commercial training programs. You will onboard new associates, coordinate with hiring managers, and lead cross-brand projects to improve training content, standards, and materials across the commercial organization.

The role emphasizes change management, PROSCI methodology, and extensive collaboration with leaders at multiple levels. Hybrid work with in-person and remote days is offered.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives.
• PROSCI Certification or willingness to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for SOP development and mapping.
• Strong written and verbal communication with cross-brand coordination.

Responsibilities

• Develop and maintain role-specific training plans, processes, and standards.
• Enhance course content to improve learner experience.
• Create courseware including interactive multimedia for adult learners.
• Own governance of training content and version control across brands.
• Maintain SharePoint sites and Knowledge Center documentation repositories.
• Translate complex concepts into clear language and drive continuous improvement.

Skills

Project management

Training & development

Instructional design

Adult learning principles

Communication skills

Analytical thinking

Stakeholder management

Change management

Education

Bachelor's degree or equivalent

PROSCI Certification

Master's degree in education or OD

Tools

Adobe Captivate

LMS

Microsoft Outlook

Teams

SharePoint

Excel

Job description

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and manage commercial training programs. You will onboard new associates, coordinate with hiring managers, and lead cross-brand projects to improve training content, standards, and materials across the commercial organization.

The role emphasizes change management, PROSCI methodology, and extensive collaboration with leaders at multiple levels. Hybrid work with in-person and remote days is offered.