Hybrid Senior Process Standards & Training Specialist

Ahold Delhaize USA; Hyattsville (MD); Hybrid; USD 106,000 - 160,000; Full time

Job summary

Ahold Delhaize USA in Hyattsville, MD, is seeking a Specialist III in Process, Standards & Training to develop, publish, and maintain commercial training programs across brands.

You will onboard new associates, manage training completion, and report metrics to commercial leadership, partnering with hiring managers and SMEs on cross-brand initiatives. The role emphasizes change management, content governance, and SOP integration.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives, process standards, and onboarding solutions.
• PROSCI Certification or willing to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for SOP development and mapping.

Responsibilities

• Develop and maintain role-specific training plans, processes, and standards.
• Enhance course content to improve learner experience.
• Develop interactive multimedia courseware for adult learners.
• Ensure alignment to control guidelines and readiness for major changes.
• Lead governance of training content and cross-brand alignment.
• Serve as primary process documentation lead for assigned areas.
• Maintain SharePoint sites and documentation repositories.
• Translate complex concepts into accessible language and drive improvements.

Skills

Project management

Adult learning design

Stakeholder management

Communication

Analytical thinking

Negotiation

Education

Bachelor's degree

Master's degree in education or OD

PROSCI Certification

Tools

Adobe Captivate

LMS

SharePoint

Microsoft Office

Job description

Ahold Delhaize USA in Hyattsville, MD, is seeking a Specialist III in Process, Standards & Training to develop, publish, and maintain commercial training programs across brands.

You will onboard new associates, manage training completion, and report metrics to commercial leadership, partnering with hiring managers and SMEs on cross-brand initiatives. The role emphasizes change management, content governance, and SOP integration.