Senior Business Process & Analytics Lead (Hybrid)

Blue Shield of California; California (MO); Hybrid; USD 91,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

In-office two days per week

Job summary

Blue Shield of California in California is seeking a Senior Business Process Analyst to manage operational, project, and strategic initiatives, delivering high-quality analysis, process documentation, and business support.

This role translates complex information into actionable recommendations, enabling informed decisions and continuous improvement across the organization in a hybrid in-office setting.

Qualifications

• Able to document and improve business processes and stakeholder workflows.
• Experience in performance measurement frameworks and KPI reporting.
• Strong analytical and communication abilities with attention to detail.

Responsibilities

• Provide complex analytical support through data interpretation to improve business processes.
• Analyze and assure data quality and manage data collection plans.
• Prepare and present data analysis for Senior Management review.
• Gather business needs and drive operational efficiency and change.
• Develop maps of manual and automated processes detailing roles and data flows.
• Manage multiple priorities with high-quality output.
• Produce accurate work in dynamic environments with changing needs.
• Support activities from day-to-day operations to strategic initiatives.
• Translate analytical findings into actionable recommendations for technical audiences.
• Maintain process documentation and update content to evolving requirements.

Skills

Data analysis

Process documentation

Stakeholder management

KPI reporting

Communication

Time management

Continuous improvement

Data interpretation

Education

Bachelor’s degree or High School Diploma/GED with 4 years of additional relevant experience in lieu of a degree

Tools

Facets

Jira

Rovo

Service Marketplace

Nexus

Planview

SQL

Microsoft Access

Excel

Copilot

Job description

Blue Shield of California in California is seeking a Senior Business Process Analyst to manage operational, project, and strategic initiatives, delivering high-quality analysis, process documentation, and business support.

This role translates complex information into actionable recommendations, enabling informed decisions and continuous improvement across the organization in a hybrid in-office setting.