Senior Process Management & AI-Driven Documentation Lead

Capital One National Association; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One seeks a Manager of Process Management (Network Documentation) to lead documentation strategy, blend technical writing with process management, and guide modernization from legacy systems. You will act as SME, drive documentation enhancements, and ensure audits are ready across cross-functional teams.

The role emphasizes stakeholder engagement, governance, and implementing AI-enabled workflows within a finance-focused environment. McLean, VA-based opportunity with competitive benefits.

Qualifications

• Bachelor’s degree or Military experience.
• At least 2 years of experience in Process Management.
• Experience working in cross-functional environments and stakeholder management.
• Hands-on experience with technical formatting, authoring, or publishing tools.

Responsibilities

• Author, maintain, and publish high-quality documentation for technical and non-technical audiences.
• Serve as SME for products and services documented, ensuring accuracy and clarity.
• Analyze requirements and redesign workflows to improve documentation clarity and speed-to-market.
• Drive automation and AI integration across the documentation lifecycle.
• Manage documentation lifecycles with version control and review cycles, ensuring audit readiness.

Job description

Capital One seeks a Manager of Process Management (Network Documentation) to lead documentation strategy, blend technical writing with process management, and guide modernization from legacy systems. You will act as SME, drive documentation enhancements, and ensure audits are ready across cross-functional teams.

The role emphasizes stakeholder engagement, governance, and implementing AI-enabled workflows within a finance-focused environment. McLean, VA-based opportunity with competitive benefits.