Strategic Process & Documentation Lead

Capital One National Association; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One is seeking a Principal Process Manager (Documentation Writing) in McLean, VA to lead and document critical processes, educate stakeholders, and drive process improvements across Product, Technology, and Intent teams. You will develop formal process documentation, monitor controls, and ensure compliant execution in a dynamic agile environment.

The role requires strong communication, leadership, and analytical skills, with a focus on privacy, data management, and risk management across

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Risk Management Documentation experience.
• At least 1 year of experience in Continuous Improvement methodologies.

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Skills

Risk management documentation

Continuous improvement

AI documentation

Education

Bachelor’s Degree

Tools

PMP certification

Lean

Six Sigma

Agile

Job description

Capital One is seeking a Principal Process Manager (Documentation Writing) in McLean, VA to lead and document critical processes, educate stakeholders, and drive process improvements across Product, Technology, and Intent teams. You will develop formal process documentation, monitor controls, and ensure compliant execution in a dynamic agile environment.

The role requires strong communication, leadership, and analytical skills, with a focus on privacy, data management, and risk management across