Process Management Lead — Network Documentation

Capital One National Association; Richmond, Northern (VA, KY); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One is looking for a Manager, Process Management (Network Documentation) to lead documentation strategy across the Transaction Processing Network Documentation team in Richmond, VA. You will blend technical writing, business analysis, SME expertise, and process management to modernize legacy workflows, ensure accuracy, and deliver well-documented, efficient processes.

You’ll drive AI-enabled improvements, governance, and cross-functional collaboration, and mentor teammates to raise

Qualifications

• Bachelor’s Degree or Military experience.
• 2+ years in Process Management.
• 2+ years in cross-functional environments managing stakeholder expectations.
• 1+ year hands-on experience using technical formatting, authoring, or publishing tools.

Responsibilities

• Content Management: author, maintain, and publish high-quality documentation for technical and non-technical audiences.
• Process Optimization: redesign workflows, drive AI integration, and reduce cycle times.
• Governance & Risk: manage document lifecycles with version control and audit readiness.
• Stakeholder Management: engage and influence internal/external stakeholders and leadership.
• Mentorship: lead knowledge-sharing sessions and establish SOPs.

Skills

Process Management

Cross-functional collaboration

Stakeholder influence

Technical writing

Education

Bachelor’s Degree or Military experience

Master’s Degree preferred

Tools

Technical formatting tools

Authoring/publishing tools

Job description

Capital One is looking for a Manager, Process Management (Network Documentation) to lead documentation strategy across the Transaction Processing Network Documentation team in Richmond, VA. You will blend technical writing, business analysis, SME expertise, and process management to modernize legacy workflows, ensure accuracy, and deliver well-documented, efficient processes.

You’ll drive AI-enabled improvements, governance, and cross-functional collaboration, and mentor teammates to raise