Manager, Process Management (Network Documentation)

Capital One National Association; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One seeks a Manager of Process Management (Network Documentation) to lead documentation strategy, blend technical writing with process management, and guide modernization from legacy systems. You will act as SME, drive documentation enhancements, and ensure audits are ready across cross-functional teams.

The role emphasizes stakeholder engagement, governance, and implementing AI-enabled workflows within a finance-focused environment. McLean, VA-based opportunity with competitive benefits.

Qualifications

• Bachelor’s degree or Military experience.
• At least 2 years of experience in Process Management.
• Experience working in cross-functional environments and stakeholder management.
• Hands-on experience with technical formatting, authoring, or publishing tools.

Responsibilities

• Author, maintain, and publish high-quality documentation for technical and non-technical audiences.
• Serve as SME for products and services documented, ensuring accuracy and clarity.
• Analyze requirements and redesign workflows to improve documentation clarity and speed-to-market.
• Drive automation and AI integration across the documentation lifecycle.
• Manage documentation lifecycles with version control and review cycles, ensuring audit readiness.

Job description

Manager, Process Management (Network Documentation)

Overview:

At Capital One, Process Management is a critical driver of our digital transformation and enterprise scale. It’s a forward-thinking discipline focused on eliminating operational friction, optimizing complex systems, and elevating execution to an art form. We empower our Process Managers to challenge legacy ways of working, integrate cutting-edge tools, and build resilient, scalable workflows that propel our teams—and our business—forward. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As a Manager of Process Management on our Transaction Processing Network Documentation team, you will deliver flawlessly executed processes that improve business efficiency and drive results. Our team bridges technical teams, stakeholders, and users to ensure products are well documented, efficient, and fully supported.

In this role, you will serve as a custodian of knowledge, blending technical writing, business analysis, subject matter expertise, and process management. You will be an integral part of our documentation strategy, guiding the evolution from legacy ecosystems to modernized, streamlined workflows. Serving as a subject matter expert (SME) and primary point of contact for documentation impact initiatives, you will execute documentation enhancements, integrate cutting-edge tools (including AI and automation), and ensure continuous audit readiness.

General Responsibilities:

• Content Management & Technical Writing
  • Author, maintain, and publish high-quality technical specifications, supplemental guides, and user-friendly documentation for both technical and non-technical audiences.
  • Serve as a Subject Matter Expert (SME) for the products and services covered in the documentation, ensuring technical accuracy, clarity, and integrity for consumers.
• Process Optimization & AI Automation
  • Analyze stakeholder requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market.
  • Drive continuous process improvement by identifying opportunities for workflow automation and AI integration throughout the documentation lifecycle.
• Governance, Compliance & Risk Management
  • Partner with Global Product Network stakeholders to manage document lifecycles, including version control, structured review cycles, and strict adherence to Enterprise/GPN risk standards.
  • Maintain a "well-managed" documentation ecosystem, reducing operational risk and ensuring continuous audit readiness.
• Stakeholder Management & Influence
  • Engage and influence internal/external stakeholders, technical leads, and senior leadership through clear written and verbal communication.
  • Lead by example—utilizing influence and collaborative partnerships to bring cross-functional teams together to deliver impactful results.
• Mentorship & Team Enablement
  • Lead knowledge-sharing sessions and contribute to team standard operating procedures, desk procedures, and best practices.

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 2 years of experience in Process Management
• At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
• At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools

Preferred Qualifications:

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems x
• Lean, Six Sigma, BPM, or Agile certification
• 5+ years of experience in Process Management or Project Management
• Experience working in the Financial Services, FinTech, or Payment Network industry
• Experience working in an Agile environment and leveraging modern documentation framework workflows

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).