Senior Process Leader, PULSE — Drive Efficiency

Capital One; Riverwoods (IL); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One in Riverwoods, IL seeks a Senior Process Manager to lead a team of process managers, driving flawless execution and measurable efficiency improvements that impact the bottom line. You will create and validate processes, design metrics to measure efficiency, mentor a high-performing team, and collaborate with stakeholders across the enterprise in a dynamic agile environment.

The role emphasizes data integrity, stakeholder influence, and disciplined project leadership in a fast-paced

Qualifications

• Bachelor’s Degree or Military experience.
• At least 2 years of experience in Process management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in People management.
• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems.
• 5+ years of experience in Process management.
• 5+ years of experience in Project management.
• 5+ years of experience in People management.
• 5+ years of experience in problem solving.
• 5+ years of experience in Relationship management.

Responsibilities

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a high performing team of associates

Skills

Process management

Project management

People management

Problem solving

Relationship management

Education

Bachelor’s Degree or Military experience

Job description

Capital One in Riverwoods, IL seeks a Senior Process Manager to lead a team of process managers, driving flawless execution and measurable efficiency improvements that impact the bottom line. You will create and validate processes, design metrics to measure efficiency, mentor a high-performing team, and collaborate with stakeholders across the enterprise in a dynamic agile environment.

The role emphasizes data integrity, stakeholder influence, and disciplined project leadership in a fast-paced