Senior Process Manager: Drive Efficiency & Excellence

Capital One; Chicago (IL); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Process Manager in Chicago, IL. You will lead and own oversight of smaller process improvement work, collaborating with teammates and using analytics to inform senior leadership.

This role emphasizes strong communication, attention to detail, and the ability to influence up. Requirements include a Bachelor’s Degree or Military experience and at least 4 years in Process Management, with 2+ years in product, business, or technical areas.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• 2+ years of Product, Business or Technical experience.
• 5+ years of experience in Process management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution/risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to partner with project customers to achieve outcomes.

Skills

Process management

Data analytics

Communication skills

Attention to detail

Influence up

Education

Bachelor’s degree or Military experience

Job description

Capital One is seeking a Process Manager in Chicago, IL. You will lead and own oversight of smaller process improvement work, collaborating with teammates and using analytics to inform senior leadership.

This role emphasizes strong communication, attention to detail, and the ability to influence up. Requirements include a Bachelor’s Degree or Military experience and at least 4 years in Process Management, with 2+ years in product, business, or technical areas.