Senior Process Improvement Lead

Capital One; Deerfield (IL); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One seeks a Process Manager to join a smart, talented team focused on creating and enhancing processes that deliver customer excellence. The Process Manager Associate will lead small to mid-scale improvements, use analytics to inform leadership, and drive process documentation and SME partnerships. Strong communication, detail orientation, and change adaptability are required.

The role emphasizes collaboration, data-driven decisions, and ownership of project outcomes across locations.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• 2+ years of Product, Business or Technical experience
• 5+ years of experience in Process management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead a team and/or direct others on projects

Skills

Process Management

Data Analytics

Communication

Attention to detail

Stakeholder influence

Education

Bachelor’s Degree or Military experience

Job description

Capital One seeks a Process Manager to join a smart, talented team focused on creating and enhancing processes that deliver customer excellence. The Process Manager Associate will lead small to mid-scale improvements, use analytics to inform leadership, and drive process documentation and SME partnerships. Strong communication, detail orientation, and change adaptability are required.

The role emphasizes collaboration, data-driven decisions, and ownership of project outcomes across locations.