Senior PULSE Product Governance & Process Lead

Capital One; Deerfield (IL); On-site; USD 98,000 - 129,000; Full time

Job summary

Capital One is seeking a Principal Associate Process Manager to champion operational excellence on the PULSE Product Governance team. You will ensure pristine Jira data quality, translate portfolio metrics into insightful reporting, and craft monthly presentation decks for senior leadership in a fast-paced Agile environment.

You will influence cross-functional partners, build strong relationships with Product, Technology and Intent Owners, and lead or contribute to critical organizational

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Process or Risk Management experience.
• At least 1 year of Continual Improvement experience.
• Bachelor’s Degree preferred.
• Experience creating presentation decks for executive leadership.
• At least 1 year of Jira experience to update data, run queries, and extract information.
• At least 4+ years of Process Management experience.
• At least 1+ years of Project Management experience.
• At least 1+ years of experience working with Product and Technology teams.
• Process Management training and certifications (Lean, Six Sigma).

Responsibilities

• Enforce Jira Data Quality: Monitor and maintain high data fidelity across all levels—from high-level Programs down to User Stories to ensure project information is accurate, up to date, and reliable.
• Reporting & Metrics: Leverage Jira portfolio and execution-level data to build dynamic reporting and dashboards that highlights work visibility, resource capacity, and key product delivery insights.
• Executive Presentations: Lead the creation of monthly senior leadership decks by synthesizing data from Jira and Google Drive to report on portfolio health and guide strategic prioritization decisions.
• Analyze data and influence: to proactively identify data risks and trends
• Build effective partnerships: with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

Skills

Analytical thinking

Cross-functional collaboration

Effective communication

Education

Bachelor’s Degree

Tools

Jira

Job description

Capital One is seeking a Principal Associate Process Manager to champion operational excellence on the PULSE Product Governance team. You will ensure pristine Jira data quality, translate portfolio metrics into insightful reporting, and craft monthly presentation decks for senior leadership in a fast-paced Agile environment.

You will influence cross-functional partners, build strong relationships with Product, Technology and Intent Owners, and lead or contribute to critical organizational