Senior Process Manager, PULSE

Jobtailor; Illinois; On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor in Illinois seeks a leader to guide a team of process managers in delivering efficient, flawlessly executed processes across the organization. You will create, modify, and validate workflows, aiming to improve business efficiency and customer outcomes.

In this role you will monitor data trends, establish benchmarks, and design metrics while educating and influencing colleagues and stakeholders at multiple levels to drive tangible results and sustained performance.

Qualifications

• Bachelor's Degree or military experience.
• 2+ years of experience in Process management.
• 2+ years of experience in Project management.
• 2+ years of experience in People management.
• Strong analytical skills.
• Attention to detail.
• Ability to adapt to a dynamic agile environment.
• Strong leadership skills.
• No sponsorship for employment authorization.

Responsibilities

• Lead a team of process managers in delivering flawlessly executed processes
• Create and modify processes to improve business efficiency and drive results
• Collaborate with leaders and stakeholders to influence business outcomes
• Monitor data trends and establish benchmarks or thresholds to ensure data integrity
• Educate stakeholders and gain buy-in for appropriate process utilization
• Create and validate processes
• Design and produce efficiency and effectiveness metrics
• Drive process improvements aligned with desired customer outcomes
• Analyze, identify, and correct data issues in departmental systems
• Provide process subject matter expertise in projects and meetings
• Manage and lead a high-performing team of associates

Skills

Process Management

Project Management

People Management

Data Analysis

Leadership

Education

Bachelor's Degree

Military experience

Tools

Process Improvement

Data Monitoring

Benchmark Establishment

Metrics Design

Process Validation

Job description

• Lead a team of process managers in delivering flawlessly executed processes
• Create and modify processes to improve business efficiency and drive results
• Collaborate with leaders and stakeholders to influence business outcomes
• Monitor data trends and establish benchmarks or thresholds to ensure data integrity
• Educate stakeholders and gain buy-in for appropriate process utilization
• Create and validate processes
• Design and produce efficiency and effectiveness metrics
• Drive process improvements aligned with desired customer outcomes
• Analyze, identify, and correct data issues in departmental systems
• Provide process subject matter expertise in projects and meetings
• Manage and lead a high-performing team of associates

Requirements

• Bachelor's Degree or military experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• Strong analytical skills
• Attention to detail
• Ability to adapt to a dynamic agile environment
• Strong leadership skills
• Ability to effectively communicate and influence partners across the company and multiple organizational levels
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in process management and project management, with a strong focus on driving efficiency and effectiveness through data analysis and stakeholder collaboration. Proven ability to lead high-performing teams and influence business outcomes in a dynamic environment.

Highest-signal resume keywords

• Process Management
• Project Management
• People Management
• Data Analysis
• Leadership

Hard Skills

• Process Improvement
• Data Monitoring
• Benchmark Establishment
• Metrics Design
• Process Validation

Soft Skills

• Analytical Skills
• Attention to Detail
• Communication
• Influencing Skills
• Adaptability

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Business Efficiency
• Stakeholder Engagement
• Agile Environment
• Team Leadership
• Subject Matter Expertise