Senior Process Improvement Strategist

The California State University; San Jose (CA); On-site; USD 96,000 - 104,000; Full time

Job summary

The California State University seeks a Senior Continuous Improvement Analyst to lead complex, institution-wide process improvement and operational analysis across divisions. This senior IC role applies advanced improvement methodologies to assess challenges, develop strategic solutions, and guide implementation that boosts service delivery and performance.

Independently leading cross-functional projects, the incumbent advises campus leaders, facilitates future-state design, and develops

Qualifications

• A bachelor's degree and/or equivalent training.
• Six years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Master's degree and professional certification are preferred.

Responsibilities

• Plan and lead discovery sessions and value stream mapping workshops with stakeholders.
• Translate operations into standardized swim lane diagrams using Lucidchart.
• Conduct advanced analysis to identify root causes, policies, gaps, and inefficiencies.
• Develop future-state processes and implementation approaches for improvements.
• Serve as an internal consultant to campus leaders and cross-functional teams.
• Develop performance measures, KPIs, and evaluation frameworks.
• Collect and analyze complex operational data to identify trends and impacts.
• Translate analyses into clear findings and executive-ready recommendations.
• Create dashboards and reporting tools to monitor progress toward goals.
• Independently plan and lead highly complex, cross-functional improvement initiatives.
• Develop project charters, implementation plans, and risk assessments.

Skills

Continuous improvement

Organizational analysis

Process redesign

Project management

Change management

Data visualization

Executive communication

Education

Bachelor's degree or equivalent training

Master's degree in business administration / related field

Tools

Lucidchart

Job description

The California State University seeks a Senior Continuous Improvement Analyst to lead complex, institution-wide process improvement and operational analysis across divisions. This senior IC role applies advanced improvement methodologies to assess challenges, develop strategic solutions, and guide implementation that boosts service delivery and performance.

Independently leading cross-functional projects, the incumbent advises campus leaders, facilitates future-state design, and develops