Senior Process Excellence Consultant

California State University, Chico; California; On-site; USD 96,000 - 104,000; Full time

Job summary

San José State University seeks a Senior Continuous Improvement Analyst to lead high-impact, institution-wide improvement initiatives across academic, student, and administrative units. The role requires independent leadership of complex projects, advanced analytical methods, and facilitation to drive data-informed decisions.

The position influences outcomes without direct supervisory authority, guiding future-state design and implementation while developing performance measures to track success

Qualifications

• Bachelor's degree or equivalent; six years of admin work experience with study, analysis or evaluation leading to policy/procedure improvements.
• Advanced knowledge of continuous improvement, organizational analysis, process redesign, and project management.
• Proven ability to lead cross-functional initiatives with broad institutional impact, with strong facilitation and consulting skills.

Responsibilities

• Lead complex, institution-wide process improvement initiatives and cross-functional projects.
• Advise campus leaders on process and performance improvement opportunities; develop future-state processes and implementation strategies.
• Develop performance measures, KPIs, and dashboards to monitor operational performance and inform decision-making.
• Serve as internal consultant, facilitating discussions and building consensus among stakeholders.
• Translate analyses into clear findings and executive-ready recommendations.

Skills

Process improvement

Project management

Data analysis

Facilitation

Stakeholder engagement

Data visualization

Cross-functional leadership

Strategic thinking

Education

Bachelor's degree or equivalent

Six years administrative experience

Tools

Lucidchart

Job description

San José State University seeks a Senior Continuous Improvement Analyst to lead high-impact, institution-wide improvement initiatives across academic, student, and administrative units. The role requires independent leadership of complex projects, advanced analytical methods, and facilitation to drive data-informed decisions.

The position influences outcomes without direct supervisory authority, guiding future-state design and implementation while developing performance measures to track success