Senior Business Analyst & Process Improvement Lead

The California State University; San Jose (CA); On-site; USD 81,000 - 118,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University seeks a Business Analyst to gather requirements, evaluate needs, and recommend technology solutions for university departments. The role collaborates with developers and vendors to document current and future business processes and manage projects through implementation.

The analyst will document and recommend improvements to workflows, lead cross-functional teams, and ensure quality solutions meet business needs within IT processes.

Qualifications

• Bachelor’s degree or higher in a related field; equivalent experience may suffice.
• Four (4) years of relevant experience in business analysis or IT projects.
• Strong knowledge of requirements gathering, gap analysis, and process mapping.
• Experience coordinating cross-functional teams and vendors on projects.

Responsibilities

• Gather and document requirements with departments and subject-matter experts.
• Document current and proposed future state processes and use cases.
• Develop gap analyses and prioritize requirements.
• Create test plans aligned with requirements and ensure proper testing.
• Maintain project documentation: scope, requirements, design, tests, support.
• Collaborate with IT groups and business teams through all project phases.

Skills

Requirements gathering

Gap analysis

Process mapping

Project coordination

Vendor management

ITIL knowledge

Communication

Analytical thinking

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

ITSM concepts

Job description

San José State University seeks a Business Analyst to gather requirements, evaluate needs, and recommend technology solutions for university departments. The role collaborates with developers and vendors to document current and future business processes and manage projects through implementation.

The analyst will document and recommend improvements to workflows, lead cross-functional teams, and ensure quality solutions meet business needs within IT processes.