Senior Process Excellence Lead

San Jose State University; San Jose (CA); On-site; USD 96,000 - 104,000; Full time

Job summary

San José State University seeks a Senior Continuous Improvement Analyst to lead institution-wide process improvement initiatives across academic, student, and administrative units.

This highly autonomous role applies advanced continuous improvement, project management, analysis, and facilitation to identify opportunities, develop future-state solutions, and guide implementation for improved service delivery and operational performance.

Qualifications

• A bachelor's degree and/or equivalent training.
• Six years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Responsibilities

• Workshop Leadership: Plan and lead discovery sessions and value stream mapping workshops.
• Process Design: Translate complex operations into standardized process diagrams.
• Optimization Analysis: Analyze cross-functional operations to identify root causes and gaps.
• Future-State Design: Develop strategic and operational solutions and implementation approaches.
• Consultation and Facilitation: Serve as internal consultant to campus leaders and teams.

Skills

Continuous improvement

Project management

Facilitation

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent training

Job description

San José State University seeks a Senior Continuous Improvement Analyst to lead institution-wide process improvement initiatives across academic, student, and administrative units.

This highly autonomous role applies advanced continuous improvement, project management, analysis, and facilitation to identify opportunities, develop future-state solutions, and guide implementation for improved service delivery and operational performance.