Senior Process Improvement Strategist

San José State University; San Jose (CA); On-site; USD 96,000 - 104,000; Full time

Job summary

San José State University in San José, CA is seeking a Senior Continuous Improvement Analyst to lead institution-wide process-improvement initiatives across academic, student, and administrative divisions. The role applies advanced methodologies to assess complex challenges, develop strategic solutions, and guide implementation for improved service delivery and institutional performance.

The incumbent independently leads cross-functional projects, advises campus leaders, and builds consensus

Qualifications

• Bachelor’s degree and/or equivalent training; six years of admin work analyzing policies and programs.
• Experience leading cross-functional process-improvement projects with broad impact.

Responsibilities

• Lead discovery sessions and value stream mapping with campus stakeholders.
• Translate operations into standardized swim-lane diagrams using Lucidchart.
• Analyze complex operations to identify root causes and opportunities.
• Develop future-state designs and implementation approaches.
• Provide internal consulting and facilitate cross-functional discussions.
• Create KPIs and dashboards to monitor performance.

Skills

Continuous improvement

Analytical skills

Project management

Facilitation

Stakeholder engagement

Data visualization

Change management

Cross-functional leadership

Research and analysis

Communication

Education

Bachelor's degree

Tools

Lucidchart

Job description

San José State University in San José, CA is seeking a Senior Continuous Improvement Analyst to lead institution-wide process-improvement initiatives across academic, student, and administrative divisions. The role applies advanced methodologies to assess complex challenges, develop strategic solutions, and guide implementation for improved service delivery and institutional performance.

The incumbent independently leads cross-functional projects, advises campus leaders, and builds consensus