Senior Process Design & Transformation Lead

Bank of America; Plano (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Bank of America in Plano, Texas is seeking a Solution Manager to lead transformation initiatives within Enterprise Transaction Services. You will shape the strategic vision, roadmaps, and operational requirements for complex capabilities across ETS, working with Strategy, Technology, Architecture, Product, and Delivery teams.

The role demands strong leadership, executive communication, and a mindset for continuous improvement.

Qualifications

• Extensive experience designing and delivering major organizational change initiatives.
• Strong leadership with executive-level communication skills.
• Proficiency using PowerPoint, Word, Excel, Visio and SharePoint.
• Ability to work in cross-functional teams and solve problems.
• Experience navigating complex business environments.
• Excellent interpersonal skills and stakeholder management.

Responsibilities

• Implements moderately complex solutions to improve efficiency and controls.
• Collaborates with business partners to identify and implement solutions.
• Establishes a continuous process-improvement model using best practices.
• Uses analytics and critical thinking to translate problems into design-oriented solutions.
• Leads enterprise change management deliverables like SIPOC, RACI, risk assessments.

Skills

Change management

Continuous improvement

Process design

Process simplification

Reporting

Business process analysis

Critical thinking

Process performance measurement

Program management

Strategic thinking

Conflict management

Decision making

Process effectiveness

Scenario planning

Education

Advanced degree in Business, Industrial Engineering, Operations Research, or related field

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft OneNote

CoPilot

SharePoint

Job description

Bank of America in Plano, Texas is seeking a Solution Manager to lead transformation initiatives within Enterprise Transaction Services. You will shape the strategic vision, roadmaps, and operational requirements for complex capabilities across ETS, working with Strategy, Technology, Architecture, Product, and Delivery teams.

The role demands strong leadership, executive communication, and a mindset for continuous improvement.