Process Design Consultant - Strategy and Transformation

Bank of America; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America is seeking a process design consultant within Wealth Management Operations in Charlotte, NC. The role focuses on analyzing processes, documenting opportunities, and implementing improvements that boost efficiency, quality, and risk mitigation.

You will collaborate with senior leaders and experts across business and technology to drive solutions within budget and time constraints, supporting Enterprise Process Management policy and standards.

Qualifications

• Requires experience in process design and improvement initiatives.
• Ability to map processes using standard methods and tools.
• Strong communication and cross-functional collaboration skills.
• Experience with analytics to derive process insights.
• Familiarity with enterprise process management concepts is a plus.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits.
• Supports the development of enterprise change management deliverables for material projects including project charters, SIPOC, RACI, risk assessments, control plans, and related artifacts

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description

Wealth Management Operations (WMO) provides end-to end operational support of Merrill, Private Bank, and Workplace Benefits.

The Strategy and Transformation Team within WMO leads the evolution and full integration of the Operational Excellence program within the organization. The team leads strategic work efforts geared toward improving Wealth Management Operations using process analysis techniques and supports Process Owners (PO) to drive recommendations on strategic direction and compliance with the Enterprise Process Management Policy.

Through collaboration with WMO Senior Leaders, Process Owners, WMO Business Controls, and Change Management and Project Delivery, a process design consultant on this team will:

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications

• 5+ years of process design experience including process, people, and technology design
• Advanced process mapping skills using Visio or ARIS
• Single Process Inventory and Enterprise Process Management Policy & Standard
• Proficient facilitation skills, able to lead and influence cross functional teams
• Avid learner comfortable navigating new situations with high degrees of complexity
• Proficient with MS Excel to conduct data analysis that yields new process insights
• Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes
• 3+ years of strategic planning experience including multi-year plans and business cases
• Possesses a basic awareness of technology capabilities

Desired Qualifications

• Six Sigma Black / Green Belt certification
• Process Owner certification
• Experience managing or supporting operations
• Wealth Management Operations
• Financial Services

Skills

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

40