Senior Privacy Operations Advisor - Remote

Bazeta; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k retirement plan

Paid Parental Leave

20 days of Paid Time Off

11 Company-Paid Holidays

Birthday Off

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Job summary

DeleteMe’s Privacy Operations team is seeking a seasoned Custom Removal Advisor to handle high-value customer requests, audit VIP data, and document removal methods. You will investigate sites, maintain logs, and relay feedback to improve internal tooling and processes.

You’ll collaborate with Product and Engineering, support a fast-growing company, and be based in the Boston area with in-office work five days per week. Travel internationally as needed is expected.

Qualifications

• 5+ years of experience in operations or customer service.
• 3+ years of incident management or rapid response customer service.
• Experience working with a high growth company or fast paced environments.
• Demonstrated history of developing and improving operational processes.
• Willingness to travel internationally as needed.

Responsibilities

• Manage high value individual requests from DeleteMe customers.
• Perform audits of VIP customer information.
• Perform site investigations and keep accurate records of site information and removal methods.
• Maintain detailed activity logs documenting progress.
• Provide feedback to Custom Advisor Team Leads/ Managers on problem sites and tooling improvements.

Skills

Customer service

Incident management

Operations

Cross-functional collaboration

Project delivery

Tools

G Suite

Slack

Jira

Job description

DeleteMe’s Privacy Operations team is seeking a seasoned Custom Removal Advisor to handle high-value customer requests, audit VIP data, and document removal methods. You will investigate sites, maintain logs, and relay feedback to improve internal tooling and processes.

You’ll collaborate with Product and Engineering, support a fast-growing company, and be based in the Boston area with in-office work five days per week. Travel internationally as needed is expected.