Enterprise Privacy Success Manager

DeleteMe; United States; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k retirement plan

Paid Parental Leave

20 days Paid Time Off

11 Company-Paid Holidays

Birthday Off

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Discounted DM Plans for Friends and Fm

Discounted DM Plans for Friends and Fm

Résumé du poste

DeleteMe is seeking an Enterprise Customer Success Manager to own the post-sale experience for high-value enterprise customers, protecting executives and employees’ personal data. You’ll act as a privacy advisor, drive adoption, and shape onboarding and retention strategies across complex organizations.

You will collaborate with cross-functional teams to inform product direction, create detailed success plans, and lead executive reviews to quantify value against security and risk objectives.

Qualifications

• 5+ years of experience in a Customer Success or account management role.
• Experience owning renewals and net retention targets in a fast-paced SaaS environment.
• Experience with enterprise procurement processes and multi-stakeholder buying.

Responsabilités

• Own end-to-end lifecycle for enterprise accounts, including onboarding, adoption, renewal, and retention.
• Lead structured onboarding and time-to-first-value for each account.
• Develop strategic account plans with stakeholders and multi-year engagements.
• Provide executive reviews mapping value to security and risk objectives.
• Drive product adoption through campaigns and champion enablement.
• Manage renewals, forecast accurately, and mitigate logo churn.
• Collaborate with Sales, Product, Support, and Marketing to ensure a cohesive experience.
• Maintain CRM hygiene and renewal forecasts.

Connaissances

Enterprise SaaS

Renewals management

Stakeholder management

Executive communication

Risk management

Cross-functional collaboration

Outils

Gainsight

ChurnZero

CRM tools

Description du poste

DeleteMe is seeking an Enterprise Customer Success Manager to own the post-sale experience for high-value enterprise customers, protecting executives and employees’ personal data. You’ll act as a privacy advisor, drive adoption, and shape onboarding and retention strategies across complex organizations.

You will collaborate with cross-functional teams to inform product direction, create detailed success plans, and lead executive reviews to quantify value against security and risk objectives.