Score Advisor

Jobicy; Boston, Northern (MA, KY); Hybrid; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k

Parental Leave

PTO 20 days

11 company holidays

WFH stipend

Phone reimbursement

Fitness reimbursement

Child care reimbursement

DeleteMe Gold Membership

Discounted plans

Zusammenfassung

DeleteMe is seeking a Score Advisor to support its Privacy Operations team from the Boston area. You will manage high-value data-removal requests, audit VIP information, and conduct site investigations while maintaining detailed logs and collaborating with Product and Engineering teams.

The role requires strong operational processes, discretion with sensitive data, and fast, accurate customer support in a busy environment. On-site five days weekly in Boston.

Qualifikationen

• 5+ years of experience in operations or customer service.
• 3+ years of experience in incident management or rapid response customer service.
• Experience with a high growth company or fast paced environments.
• Demonstrated history of developing and improving operational processes.
• History of delivering on large, impactful projects.
• Previous experience of working with global teams.
• Experience working with Product and Engineering teams.
• Flexibility to travel internationally as needed.

Aufgaben

• Manage high value individual requests from DeleteMe customers.
• Perform audits of VIP customer information.
• Perform site investigations and keep accurate records of site information and removal methods.
• Maintain detailed activity logs documenting your progress.
• Provide feedback to team leads on problem sites and tooling improvements.
• Assist with ad-hoc requests for data removal as needed.

Kenntnisse

Operations

Customer service

Incident management

Data removal

Cross-functional collaboration

Documentation

Tools

G Suite

Slack

Jira

Jobbeschreibung

# Score AdvisorReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRemote from: USASalary: USD 20–25Department: Customer Support & SuccessEmployment: Full TimeExperience: Open levelPublished: 12 Oct 2026Apply before: 11 Nov 2026Listing views: 42Application actions: 3Application toolkit## Make your next move.Prepare your resume, explore your fit, and draft a cover letter for this opportunity.AI Summary## The role, at a glance.The Score Advisor supports DeleteMe’s Privacy Operations team by managing high-value custom data-removal requests for members. The role involves auditing VIP information, investigating websites, documenting removal methods, and maintaining detailed activity records. It requires rapid-response customer service judgment, strong operational process skills, and close feedback loops with team leads, Product, and Engineering. This is an in-office Boston-area position within a fast-paced global SaaS privacy company. Success depends on accurate investigative work, discretion with sensitive personal data, and consistently high-quality member support.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5EasyHard### Pace & Pressure5/5RelaxedFast-paced### Autonomy Level4/5GuidedFull ownership### Communication Load4/5IndependentCollaborative**AI insight**The role handles sensitive VIP privacy requests, site-level investigations, and removal workflows where errors can affect customer safety and trust. It also requires independent prioritization in a high-volume, rapid-response environment while coordinating with cross-functional stakeholders.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job medianMarket rate**$23**US market range**$20–$30**0$33**AI insight**The disclosed compensation range is $20–$25 USD per hour, with a midpoint of $22.50 per hour. A reasonable US market estimate for an experienced privacy operations or customer-service specialist performing investigative removal work is approximately $20–$30 per hour; actual pay may vary by employer, specialized privacy experience, and Boston-area market conditions.## Core skillsSkills and capabilities most closely associated with this opportunity.Customer supportPrivacy operationsData removalIncident managementCustomer serviceSite investigationsProcess improvementDocumentationJiraCross-functional collaboration**Sample interview questions**Opportunity details## About this role.**About DeleteMe:**DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.**Job Summary:**DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members’ data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.### Responsibilities* Manage high value individual requests from DeleteMe customers* Perform audits of VIP customer information* Perform site investigations and keep accurate records of site information and removal methods* Maintain detailed activity logs documenting your progress* Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements* Assist with ad-hoc requests for data removal as needed### Requirements* 5+ years of experience in operations or customer service* 3+ years of experience in incident management or rapid response customer service* Experience working with a high growth company or fast paced environments* Demonstrated history of developing and improving operational processes* History of delivering on large, impactful projects* Previous experience of working with global teams* Experience working with Product and Engineering teams* Flexibility to travel internationally as needed* Proficiency with G Suite, Slack, Jira* **Must be based in the Boston, MA area and able to work in-office five days per week.**### What We Offer*Benefits and eligibility may vary based on role, location, employment status, and other factors.** Comprehensive health benefits – Medical, Vision, Dental* 401k retirement plan* Paid Parental Leave* 20 days of Paid Time Off* 11 Company-Paid Holidays* Birthday Off* Work From Home Stipend* Cell Phone Reimbursement* Fitness Membership Reimbursement* Child Care Reimbursement* DeleteMe Gold Membership* Discounted DM Plans for Friends and Family