Score Advisor

Bazeta; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k retirement plan

Paid Parental Leave

20 days of Paid Time Off

11 Company-Paid Holidays

Birthday Off

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Job summary

DeleteMe’s Privacy Operations team is seeking a seasoned Custom Removal Advisor to handle high-value customer requests, audit VIP data, and document removal methods. You will investigate sites, maintain logs, and relay feedback to improve internal tooling and processes.

You’ll collaborate with Product and Engineering, support a fast-growing company, and be based in the Boston area with in-office work five days per week. Travel internationally as needed is expected.

Qualifications

• 5+ years of experience in operations or customer service.
• 3+ years of incident management or rapid response customer service.
• Experience working with a high growth company or fast paced environments.
• Demonstrated history of developing and improving operational processes.
• Willingness to travel internationally as needed.

Responsibilities

• Manage high value individual requests from DeleteMe customers.
• Perform audits of VIP customer information.
• Perform site investigations and keep accurate records of site information and removal methods.
• Maintain detailed activity logs documenting progress.
• Provide feedback to Custom Advisor Team Leads/ Managers on problem sites and tooling improvements.

Skills

Customer service

Incident management

Operations

Cross-functional collaboration

Project delivery

Tools

G Suite

Slack

Jira

Job description

# Score AdvisorUnited States4 hours agoID 2469520Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: DeleteMeLevel: Any## DescriptionAbout DeleteMe : DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. Job Summary: DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary. Responsibilities • Manage high value individual requests from DeleteMe customers • Perform audits of VIP customer information • Perform site investigations and keep accurate records of site information and removal methods • Maintain detailed activity logs documenting your progress • Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements • Assist with ad-hoc requests for data removal as needed Requirements • 5+ years of experience in operations or customer service • 3+ years of experience in incident management or rapid response customer service • Experience working with a high growth company or fast paced environments • Demonstrated history of developing and improving operational processes • History of delivering on large, impactful projects • Previous experience of working with global teams • Experience working with Product and Engineering teams • Flexibility to travel internationally as needed • Proficiency with G Suite, Slack, Jira • Must be based in the Boston, MA area and able to work in-office five days per week. What We Offer Benefits and eligibility may vary based on role, location, employment status, and other factors. • Comprehensive health benefits - Medical, Vision, Dental • 401k retirement plan • Paid Parental Leave • 20 days of Paid Time Off • 11 Company-Paid Holidays • Birthday Off • Work From Home Stipend • Cell Phone Reimbursement • Fitness Membership Reimbursement • Child Care Reimbursement • DeleteMe Gold Membership • Discounted DM Plans for Friends and Family Compensation