VIP Privacy Operations Advisor – Data Removal

Jobicy; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k

Parental Leave

PTO 20 days

11 company holidays

WFH stipend

Phone reimbursement

Fitness reimbursement

Child care reimbursement

DeleteMe Gold Membership

Discounted plans

Job summary

DeleteMe is seeking a Score Advisor to support its Privacy Operations team from the Boston area. You will manage high-value data-removal requests, audit VIP information, and conduct site investigations while maintaining detailed logs and collaborating with Product and Engineering teams.

The role requires strong operational processes, discretion with sensitive data, and fast, accurate customer support in a busy environment. On-site five days weekly in Boston.

Qualifications

• 5+ years of experience in operations or customer service.
• 3+ years of experience in incident management or rapid response customer service.
• Experience with a high growth company or fast paced environments.
• Demonstrated history of developing and improving operational processes.
• History of delivering on large, impactful projects.
• Previous experience of working with global teams.
• Experience working with Product and Engineering teams.
• Flexibility to travel internationally as needed.

Responsibilities

• Manage high value individual requests from DeleteMe customers.
• Perform audits of VIP customer information.
• Perform site investigations and keep accurate records of site information and removal methods.
• Maintain detailed activity logs documenting your progress.
• Provide feedback to team leads on problem sites and tooling improvements.
• Assist with ad-hoc requests for data removal as needed.

Skills

Operations

Customer service

Incident management

Data removal

Cross-functional collaboration

Documentation

Tools

G Suite

Slack

Jira

Job description

DeleteMe is seeking a Score Advisor to support its Privacy Operations team from the Boston area. You will manage high-value data-removal requests, audit VIP information, and conduct site investigations while maintaining detailed logs and collaborating with Product and Engineering teams.

The role requires strong operational processes, discretion with sensitive data, and fast, accurate customer support in a busy environment. On-site five days weekly in Boston.