Senior Print & Customer Experience Lead

FedEx Office and Print Services; Village of Blasdell (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping while delivering a positive customer experience. You will take orders, quote prices, and guide customers toward appropriate FedEx Office products and services, including producing complex orders and overseeing production processes.

With leadership direction, you may guide the Consultant team, help resolve escalated issues, and ensure quality throughout the production cycle.

Qualifications

• Must demonstrate strong customer service and communication skills.
• Ability to provide pricing information and upsell FedEx Office products.
• Experience coordinating production flow and meeting deadlines.

Responsibilities

• Demonstrates consultative behaviors to deliver expert service to all customers.
• Manages production flow, ensuring orders are completed correctly and on time.
• Takes orders, provides pricing, and recommends FedEx Office products and services.
• Coordinates shipping-related services and prepares goods for shipping.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or equivalent

Job description

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping while delivering a positive customer experience. You will take orders, quote prices, and guide customers toward appropriate FedEx Office products and services, including producing complex orders and overseeing production processes.

With leadership direction, you may guide the Consultant team, help resolve escalated issues, and ensure quality throughout the production cycle.