Senior Principal TAM — Enterprise Strategy & AI Enablement

Outreach; Atlanta (GA); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Outreach is seeking a Principal Technical Account Manager to lead executive-level engagements with our most strategic customers. You will shape customer success programs, influence product strategy, and drive scalable TAM practices across the organization.

In this senior individual contributor role, you will partner with Product, Engineering, GTM, and Supportability to reduce risk, accelerate outcomes, and push for platform evolution in a remote, EST-time-zone setting.

Qualifications

• 12+ years in Principal Technical Account Management, Enterprise Program Management, or related strategic technical roles.
• Proven track record managing highly strategic enterprise customers or large-scale programs with organizational impact.
• Expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and operational workflows.

Responsibilities

• Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers, serving as a strategic advisor to executive leadership.
• Define and drive systemic customer success initiatives and transformational programs with measurable business impact.
• Establish TAM engagement models, customer success frameworks, and best practices that scale across the organization.
• Serve as the voice of the customer at a strategic level, influencing long-term product direction and roadmap prioritization.
• Lead cross-functional initiatives across Product, Engineering, Supportability, Escalations, and GTM leadership to drive platform evolution.
• Advise senior leadership on customer strategy, priorities, and risk reduction with preventive solutions.
• Champion AI adoption and scalable AI-enabled workflows for operational excellence.

Skills

Strategic leadership

Enterprise account management

Customer success

AI adoption

Technical architecture

CRM integrations

Tools

Salesforce

Dynamics

REST APIs

Twilio

Job description

Outreach is seeking a Principal Technical Account Manager to lead executive-level engagements with our most strategic customers. You will shape customer success programs, influence product strategy, and drive scalable TAM practices across the organization.

In this senior individual contributor role, you will partner with Product, Engineering, GTM, and Supportability to reduce risk, accelerate outcomes, and push for platform evolution in a remote, EST-time-zone setting.