Senior Presales Architect - Trust & Identity

Twilio; United States; On-site; USD 154,000 - 193,000; Full time

Benefits offered by this job

Equity plan eligibility

Health care insurance

401(k) retirement account

Paid sick time

Paid personal time off

Paid parental leave

Job summary

Twilio, a remote-first company based in the United States, is hiring a Product Specialist — Trust, Identity & Compliance. You will architect and validate complex, multi-product opportunities, serving as the regional technical authority and partnering with SEs, AEs, and Product teams to accelerate outcomes.

You’ll codify repeatable patterns, elevate field capability, and influence roadmap through interlocks, while shaping Twilio’s narrative on security and compliance for enterprise customers.

Qualifications

• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance).
• Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes.
• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Responsibilities

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
• Scope and validate architectures with emphasis on:
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Skills

Leadership of complex deals

Presales / solution architecture

Trust domain knowledge

Executive communication

Cross-functional partnerships

Requirements gathering & feedback

Job description

Twilio, a remote-first company based in the United States, is hiring a Product Specialist — Trust, Identity & Compliance. You will architect and validate complex, multi-product opportunities, serving as the regional technical authority and partnering with SEs, AEs, and Product teams to accelerate outcomes.

You’ll codify repeatable patterns, elevate field capability, and influence roadmap through interlocks, while shaping Twilio’s narrative on security and compliance for enterprise customers.