Trust & Identity Solutions Architect (Remote)

SendGrid; United States; On-site; USD 146,000 - 193,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement account

Paid parental leave

Job summary

Twilio is seeking a Product Specialist — Trust, Identity & Compliance to architect and validate complex, multi‑product opportunities by translating Twilio’s portfolio into secure, scalable architectures. You’ll operate as the regional technical authority, partnering with SEs and AEs while engaging Enterprise Strategists to accelerate outcomes.

This remote‑first role is based in the US, with travel about 25% to connect with customers and teams.

Qualifications

• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles.
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance).
• Strong executive communication skills: influence C-level and senior technical audiences with architecture narratives.
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing).
• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Responsibilities

• Architect and validate end-to-end, multi-product solutions across customer ecosystems and regions.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs).
• Scope and validate architectures with emphasis on building exec/architect-ready presentations.
• Document customer patterns, technical shifts, and competitive signals; translate to actionable product feedback.
• Drive influence via Product & R&D interlock, GTM escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader on trust, identity, security, fraud, and compliance trends.

Skills

Lead multi-stakeholder deals

Presales experience

Trust domain experience

Executive communication

Cross-functional partnerships

Capture and communicate requirements

Job description

Twilio is seeking a Product Specialist — Trust, Identity & Compliance to architect and validate complex, multi‑product opportunities by translating Twilio’s portfolio into secure, scalable architectures. You’ll operate as the regional technical authority, partnering with SEs and AEs while engaging Enterprise Strategists to accelerate outcomes.

This remote‑first role is based in the US, with travel about 25% to connect with customers and teams.