Senior Pre-Sales Solutions Architect

Hyland; United States; On-site; USD 126,000 - 138,000; Full time

Job summary

Hyland is seeking a Senior Sales Solution Engineer to provide technical and industry expertise to the sales team and customers throughout the pre-sales process.

This role serves as the technical lead for complex customer engagements — applying deep solutions knowledge, industry insight, and best practices to design and deliver compelling solution strategies that drive customer confidence and accelerate deal momentum.

Responsibilities

• Act as the technical lead for complex customer engagements — applying extensive knowledge of solutions and industry verticals to lead pre-sales meetings, identify technical requirements, and formulate winning solution strategies.
• Create and present demonstrations of proposed solutions to key customer stakeholders — applying solutions knowledge, experience, and best practice expertise to secure validation and buy-in from decision-makers.
• Coordinate meetings with global services to transition key information — remaining actively involved in the process to ensure a seamless customer handoff and composing internal documentation that fully reflects all activity related to the solution strategy.
• Provide technical responses for Requests for Proposals (RFPs) — taking proactive measures to identify and improve internal efficiencies while remaining current on best practices, market trends, and emerging technologies.
• Present at trade shows, conferences, and industry events — serving as a knowledgeable and compelling representative of Hyland’s solutions to external audiences and key customer stakeholders.
• Mentor, coach, train, and provide feedback to team members — partnering with development in support of solution enhancements and contributing to the overall growth and technical capabilities of the pre-sales organization.
• Bachelor’s degree in a related field such as MIS or CS — or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job — with significant experience in technical sales and relevant industry or technology.
• Experience with Enterprise Content Management (ECM) and general software implementation methodologies — with the ability to thrive in a fast-paced, deadline-driven environment and manage projects to completion.
• Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies — with the ability to speak and write with ease, clarity, and impact using a communication style appropriate to the subject and the audience.
• Demonstrated ability to establish rapport and gain the trust of others — effective at gaining consensus and collaborating successfully within teams and across other areas of the organization.
• Self-directed with a strong drive to learn and stay current professionally — with strong collaboration skills and up to 60% travel time required.

Job description

Hyland is seeking a Senior Sales Solution Engineer to provide technical and industry expertise to the sales team and customers throughout the pre-sales process.

This role serves as the technical lead for complex customer engagements — applying deep solutions knowledge, industry insight, and best practices to design and deliver compelling solution strategies that drive customer confidence and accelerate deal momentum.