Senior Practice Associate - Surgery Scheduling & Admin

servcorphr; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate III (Department of Surgery) to support scheduling, registration, and patient flow for ColumbiaDoctors. The role focuses on delivering a high-quality patient experience with emphasis on service, trust, empathy, safety, inclusion, and clear communication.

Responsibilities include coordinating schedules in EPIC, obtaining authorizations, handling registrations, and assisting with procedures.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 5 years relevant experience.
• Advanced knowledge of/proficiency with medical terminology.
• Proficiency or understanding of surgical/procedural scheduling processes.
• Advanced organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Organize surgical and/or procedure requests and schedule in EPIC. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, and obtain all necessary documentation and all related tasks.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested. Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities?. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Provide general administrative support to physicians and Supervisor/Manager.
• May support Supervisor/Manager with special projects or initiatives as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Assist with training and onboarding of new staff as directed.
• Perform other related duties as assigned.

Skills

Scheduling

EPIC/EHR

Microsoft Office

Customer service

Bilingual (English/Spanish) a plus

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Word

Microsoft Excel

Job description

61st Street Service Corporation is seeking a Practice Associate III (Department of Surgery) to support scheduling, registration, and patient flow for ColumbiaDoctors. The role focuses on delivering a high-quality patient experience with emphasis on service, trust, empathy, safety, inclusion, and clear communication.

Responsibilities include coordinating schedules in EPIC, obtaining authorizations, handling registrations, and assisting with procedures.