Senior Practice Associate - Specialty Coordination

servcorphr; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

Paid Time Off

Job summary

61st Street Service Corporation supports ColumbiaDoctors, a large multi-specialty practice in the Northeast. The Practice Associate III - Specialty Coordination ensures a smooth patient experience from arrival through registration and scheduling, coordinating between specialties and managing complex appointment logistics.

The role emphasizes professionalism, kindness, integrity, accountability, and excellence in service delivery, with potential leadership duties and staff mentoring as part of

Qualifications

• Must have high school diploma or equivalent.
• Advanced knowledge of Medical Terminology is preferred.
• Strong organizational and problem solving skills with ability to multitask.
• Excellent verbal and written communication and customer service.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Review schedule accuracy; verify insurance and visit details in EHR.
• Collect registration information; ensure accurate check-in.
• Schedule follow-ups, referrals, and tests; obtain authorizations.
• Process payments when applicable and balance cash drawer.
• May rotate to other sites; may supervise and mentor staff.
• Assist with onboarding and training of new staff; escalate issues as needed.
• Serve as first point of escalation for complex scheduling issues.

Education

High school diploma or equivalency

Excellent communication skills

Strong customer service orientation

Microsoft Office proficiency

Tools

Epic/EHR

Office suite (Word & Excel)

Job description

61st Street Service Corporation supports ColumbiaDoctors, a large multi-specialty practice in the Northeast. The Practice Associate III - Specialty Coordination ensures a smooth patient experience from arrival through registration and scheduling, coordinating between specialties and managing complex appointment logistics.

The role emphasizes professionalism, kindness, integrity, accountability, and excellence in service delivery, with potential leadership duties and staff mentoring as part of