Patient Registration & Scheduling Associate

servcorphr; New York (NY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate I to ensure an exceptional patient experience from arrival to departure, handling registration, scheduling, and general inquiries. The role supports ColumbiaDoctors and participates in a care team focused on kindness, inclusion, integrity, accountability, and excellence.

Responsibilities include greeting patients, verifying insurance, coordinating visits and referrals, collecting payments, and communicating financial policies.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of relevant experience.
• Working knowledge of medical terminology.
• Familiarity with medical billing and insurance eligibility.
• Strong organizational and problem-solving skills.
• Excellent customer service and communication abilities.
• Proficiency with Microsoft Office; willingness to learn new systems.
• EPIC/EHR experience preferred.
• Spanish bilingual is a plus.

Responsibilities

• Greet patients and visitors and answer calls.
• Review daily/weekly schedule for accuracy of provider, visit duration, insurance status, visit type.
• Collect registration and insurance information; verify eligibility in the EHR.
• Explain charges and insurance details to patients as needed.
• Coordinate and schedule visits, procedures, and referrals.
• Obtain prior authorizations and referrals for follow-up care as needed.

Skills

Customer service

Communication skills

Medical terminology

Microsoft Office

Spanish bilingual

Problem solving

Adaptability

Organization

Insurance knowledge

EPIC/EHR

Education

High school diploma

Tools

EPIC/EHR

Job description

61st Street Service Corporation is seeking a Practice Associate I to ensure an exceptional patient experience from arrival to departure, handling registration, scheduling, and general inquiries. The role supports ColumbiaDoctors and participates in a care team focused on kindness, inclusion, integrity, accountability, and excellence.

Responsibilities include greeting patients, verifying insurance, coordinating visits and referrals, collecting payments, and communicating financial policies.