Senior Practice Associate — Patient Experience Lead

servcorphr; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate III (FPO) to ensure smooth patient registration and front-end administrative support for ColumbiaDoctors. The role focuses on delivering an exceptional patient experience during arrival and departure, handling calls and portal inquiries related to registration and scheduling, and maintaining accurate records in the EHR.

The position emphasizes coordinating registrations, verifying insurance, scheduling follow-ups, and collecting

Qualifications

• High school diploma or equivalent required.
• 5+ years relevant experience in front-end admin or patient registration.
• Strong customer service orientation and professional demeanor.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office; Epic/EHR experience preferred.

Responsibilities

• Greet patients and visitors, answer calls promptly.
• Review daily and weekly schedule; manage check-in process.
• Obtain registration and insurance details for efficient check-in in the EHR.
• Schedule follow-ups, referrals, and tests; obtain prior authorizations as needed.
• Collect payments and balance cash drawer daily.

Skills

Customer service

Verbal and written communication

Mentor teammates

Bilingual English/Spanish (plus)

Education

High school diploma or equivalent

Tools

Epic/EHR

Microsoft Office

Job description

61st Street Service Corporation is seeking a Practice Associate III (FPO) to ensure smooth patient registration and front-end administrative support for ColumbiaDoctors. The role focuses on delivering an exceptional patient experience during arrival and departure, handling calls and portal inquiries related to registration and scheduling, and maintaining accurate records in the EHR.

The position emphasizes coordinating registrations, verifying insurance, scheduling follow-ups, and collecting