Senior Practice Associate – Specialty Coordination

servcorphr; City of White Plains (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

61st Street Service Corporation is hiring a Practice Associate III – Specialty Coordination to support ColumbiaDoctors. The role focuses on patient care coordination, registrations, and back-office scheduling within a large multi-specialty network.

The successful candidate will manage complex scheduling, referrals, and prior authorizations, ensuring a smooth patient experience from arrival through checkout. Strong communication and Epic/EHR proficiency are essential.

Qualifications

• High school diploma or equivalency required.
• Strong customer service orientation and ability to deliver exceptional service.
• Experience with complex scheduling and inter-specialty coordination is preferred.

Responsibilities

• Greet patients and visitors, answer calls promptly.
• Review daily/weekly schedule for provider accuracy and visit details.
• Collect registration and intake information; verify insurance eligibility in the EHR.
• Schedule follow-ups, referrals, and tests; obtain prior authorizations as needed.
• Collect time-of-service payments and balance cash drawer daily.
• May rotate to other sites; may act as Team Lead or Preceptor.
• Assist Supervisor/Manager with special projects.
• Serve as a first point of escalation for scheduling issues.
• Assist with onboarding and training of new staff; mentor junior staff.
• Resolve escalated cases; foster a collaborative team environment.

Skills

Customer service

Scheduling

EHR (Epic)

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalency

Tools

Epic/EHR

Microsoft Office

Job description

61st Street Service Corporation is hiring a Practice Associate III – Specialty Coordination to support ColumbiaDoctors. The role focuses on patient care coordination, registrations, and back-office scheduling within a large multi-specialty network.

The successful candidate will manage complex scheduling, referrals, and prior authorizations, ensuring a smooth patient experience from arrival through checkout. Strong communication and Epic/EHR proficiency are essential.