Practice Associate III #Part Time

61st Street Service Corporation; New York (NY); On-site; USD 80,603,000 - 100,748,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate III in the Department of Surgery to support scheduling, patient check-in, and care coordination. You will work with EPIC/EHR and coordinate authorizations, testing, and follow-up visits.

The role requires a high school diploma or equivalent, 5+ years of relevant experience, strong Microsoft Office skills, and excellent customer service with bilingual English/Spanish as a plus.

Qualifications

• Greet patients and answer calls and inquiries.
• Review schedules for accuracy of provider, duration, and visit type.
• Obtain authorizations and coordinate diagnostic testing as ordered.
• Collect registrations and verify insurance information for smooth check-in.
• Provide cross-coverage and support training for new staff.

Responsibilities

• Greet patients and answer calls and inquiries.
• Schedule and organize appointments in EPIC.
• Obtain authorizations and referrals for follow-up care.
• Provide general administrative support to physicians.
• Assist with onboarding and special projects as needed.

Skills

Scheduling proficiency

Customer service

Verbal communication

Bilingual

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Office

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III (Department of Surgery) is an experienced professional with comprehensive knowledge of scheduling processes and practice operations support. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Qualifications:

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Organize surgical and/or procedure requests and schedule in EPIC. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, and obtain all necessary documentation and all related tasks.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested. Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities?. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Provide general administrative support to physicians and Supervisor/Manager.
• May support Supervisor/Manager with special projects or initiatives as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Assist with training and onboarding of new staff as directed.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years relevant experience.
• Advanced knowledge of/proficiency with medical terminology.
• Proficiency or understanding of surgical/procedural scheduling processes.
• Advanced organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual English/Spanish is a plus, but not required.

Hourly Rate Ranges: $28.13 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.