Senior Practice Coordinator - Specialty Scheduling

servcorphr; City of White Plains (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Job summary

61st Street Service Corporation is seeking a Practice Associate III – Specialty Coordination to support ColumbiaDoctors with complex scheduling, referrals and front/back office duties. The role emphasizes delivering an exceptional patient experience during check-in and appointment coordination.

The candidate will handle registrations, insurance verification, scheduling follow-ups, and act as a liaison for patients regarding pre-authorization, eligibility and payments.

Qualifications

• High school diploma or equivalent required.
• Minimum 5 years of relevant experience.
• Advanced knowledge of Medical Terminology.
• Strong organizational, problem-solving and prioritization skills.
• Excellent customer service and professional interpersonal skills.
• Experience with Epic/EHR is preferred.
• Bilingual English/Spanish a plus, but not required.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Review daily/weekly schedule for accuracy and eligibility.
• Collect registrations, verify insurance and update information in EHR.
• Schedule follow-ups, referrals, and tests; obtain prior authorizations.
• Collect time-of-service payments and balance cash drawer.
• Coordinate surgeries, procedures, and specialty services.
• Schedule post-operative follow-ups and tests as requested.

Skills

Medical Terminology

Customer service

Organizational skills

Problem solving

Communication

Relationship management

Mentoring

Office software

Education

High school diploma or equivalent

Tools

Epic/EHR

Job description

61st Street Service Corporation is seeking a Practice Associate III – Specialty Coordination to support ColumbiaDoctors with complex scheduling, referrals and front/back office duties. The role emphasizes delivering an exceptional patient experience during check-in and appointment coordination.

The candidate will handle registrations, insurance verification, scheduling follow-ups, and act as a liaison for patients regarding pre-authorization, eligibility and payments.