Practice Lead – Front Desk & Scheduling

61st Street Service Corporation; Port Washington (NY); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Competitive benefits package

Job summary

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in the Northeast. The Practice Associate III leads patient registration, scheduling, and front-end processes to ensure an exceptional patient experience from arrival to portal interactions.

Ideal candidates have 5+ years of relevant experience, proficiency in MS Office, and EPIC/EHR familiarity, with strong communication and empathy. Bilingual English/Spanish a plus.

Qualifications

• High school diploma or equivalency is required.
• 5+ years of relevant experience.
• Advanced knowledge of Medical Terminology.
• Strong organizational and problem solving skills.
• Excellent relationship management skills including empathy and tact.
• Ability to manage a demanding workload and complex cases.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word & Excel).
• Prior experience with EPIC/EHR preferred.
• Prior customer service experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Greets patients and visitors and answer telephone calls.
• Review the daily and weekly schedule to ensure accuracy of visit provider, appointment duration, insurance participation status, visit reason, and visit type.
• Obtain registration and intake information for efficient check-in; update insurance eligibility as needed in the EHR.
• Schedule appointments, referrals, and tests; obtain prior authorizations and referrals as needed.
• Collect time-of-service and past-due payments when applicable; settle cash drawer in the EHR.
• Perform other related duties as assigned; assist Supervisor/Manager with special projects.
• Communicate insurance participation and financial responsibilities to patients.
• Serve as a first point of escalation for scheduling issues and complex cases.
• Mentor junior staff and assist with onboarding; may rotate to other sites.

Skills

Organizational skills

Problem solving

Relationship management

Verbal and written communication

Microsoft Office (Word & Excel)

Education

High school diploma or equivalency

Tools

EPIC/EHR

Job description

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in the Northeast. The Practice Associate III leads patient registration, scheduling, and front-end processes to ensure an exceptional patient experience from arrival to portal interactions.

Ideal candidates have 5+ years of relevant experience, proficiency in MS Office, and EPIC/EHR familiarity, with strong communication and empathy. Bilingual English/Spanish a plus.