Patient Experience Specialist II — Healthcare Admin

servcorphr; New York (NY); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Competitive benefits

Job summary

61st Street Service Corporation in Manhattan is hiring for a Practice Associate II to ensure a welcoming patient experience at arrival and departure, handling registrations, scheduling, and related inquiries.

You will work as part of the ColumbiaDoctors support team, performing registration, insurance verification, scheduling follow-ups, referrals, and basic EHR entries, while preserving empathy and accuracy in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of relevant experience in healthcare admin.
• Proficiency in medical terminology and accurate data entry.
• Strong organization, prioritization, and problem-solving skills.
• Excellent customer service, written and verbal communication.
• Ability to work with diverse patients and teams; proficient in Microsoft Office.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Verify registrations, insurance eligibility, and update information in EHR.
• Indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and tests.
• Obtain authorizations and referrals as needed.
• Coordinate visits and procedures; prepare requisitions for ancillary services.
• May collect payments and reconcile cash drawer.
• Communicate insurance participation and financial responsibility to patients.
• May rotate to other sites and assist supervisor/manager with special projects.

Skills

Customer service

Medical terminology

Office software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

61st Street Service Corporation in Manhattan is hiring for a Practice Associate II to ensure a welcoming patient experience at arrival and departure, handling registrations, scheduling, and related inquiries.

You will work as part of the ColumbiaDoctors support team, performing registration, insurance verification, scheduling follow-ups, referrals, and basic EHR entries, while preserving empathy and accuracy in a fast-paced healthcare setting.